سياسة الاسترداد

At Bari Parfum, we strive to ensure your complete satisfaction with every purchase of our authentic 5ml and 10ml perfume decants. This Refund Policy outlines our process for handling returns and refunds. By placing an order on bariparfum.com, you agree to these terms. If you have questions, contact us at contact@bariparfum.com.

Eligibility for Refunds

  • Unopened Products: We accept returns for unopened, unused decants in their original packaging and condition within 14 days of delivery.
  • Opened Products: Due to hygiene and safety reasons, we do not accept returns or refunds for opened or used decants. Perfume is a personal care item, and once sprayed or applied, it cannot be resold.
  • Damaged or Defective Items: If your order arrives damaged, defective, or incorrect (e.g., wrong scent or size), we will issue a full refund or replacement upon verification. Report issues within 48 hours of receipt with photos.
  • Non-Eligible Items: Custom orders, personalized decants, or items on sale (final sale) are not eligible for refunds.

Return Process

  1. Initiate a Return: Contact us via email at contact@bariparfum.com within 14 days of delivery, providing your order number, product details, and reason for return. We will issue a Return Merchandise Authorization (RMA) number.
  2. Prepare the Return: Pack the item securely in its original packaging. Include the RMA number on the package.
  3. Ship Back: Return the item to our address in Morocco (provided upon approval) at your expense. We recommend using tracked shipping.
  4. Inspection: Upon receipt (typically 3-7 days), we will inspect the item. If approved, processing begins.

Refund Processing

  • Timeline: Approved refunds are issued within 7-10 business days after inspection, to your original payment method (e.g., credit card, PayPal).
  • Amount: Full refund for eligible items, minus original shipping costs. Shipping fees on returns are non-refundable. International duties/taxes are not refunded.
  • Shipping Refunds: Free replacement shipping for defective items; otherwise, no shipping refunds.

Exceptions and Limitations

  • Refunds are not available for change of mind on opened products or standard wear/tear.
  • In case of shipping delays or lost packages, we will work with the carrier (e.g., Amana or Aramex) to resolve. Refunds for non-delivery require proof of claim.
  • This policy complies with Moroccan consumer protection laws. For disputes, we encourage amicable resolution before escalation.

Changes to Policy

We may update this policy at any time. Changes will be posted on the Site with the updated date. Continued use of the Site constitutes acceptance.

Important Note: This is a general template. Consult a local Moroccan lawyer to customize it for full compliance with applicable laws (e.g., Law No. 31-08 on Consumer Protection). If you need an Arabic version or adjustments, let me know! 😊